Refund policy

How to Return

Please go to patricia-green-collection.loopreturns.com to print your return label. (US orders only)

Use of this label will deduct $9 from your return. 

Patricia Green will accept returns and exchanges within 14 days. We will pay to ship the exchange item (domestic customers only, limited to one exchange per order). 

Please confirm your items are eligible for return (Final sale merchandise is not eligible for return or exchange).

• Final sale items are not returnable or exchangeable. These items are marked “final sale” and/or are marked down 50% or more.
• All returns must be postmarked within 30 days of receipt. Returns sent after this time will not be accepted.
• The merchandise must be in its original condition, in its original box or packaging and unworn. Do not tape or attach labels directly to shoe boxes.
• We do not refund shipping charges.
• We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.

Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.

Damaged/Incorrect Items

If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. We will email you a return label for returning the merchandise. A replacement will be sent, if available, upon receipt–with the condition that merchandise has not been worn or washed with all tags attached.

International Returns

The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax, that duty or tax amount will be deducted from your order total before we credit your account.