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How to Return

A return label is included with each shipment. Use of this UPS label will deduct $9 from your return. Your return will be processed within 5-7 business days of receipt.

How to Exchange

Please send back your exchange using the return label provided. We will not charge you for using this free label. Please email us at and let us know the shoe and size you would like to exchange for.

If you did not receive a return label please send your shoes back to us here:

  • Return Address:

    Ruby Has New Jersey

    Attn: Patricia Green

    400 Heller Park Ct

    Dayton, NJ 08810 

    Patricia Green will accept returns and exchanges within 30 days. We will pay to ship the exchange item (domestic customers only, limited to one exchange per order). 

    Please allow 7-14 business days for return processing and the refund reflected on your original form of payment. 

Website Customer Care

If you have any questions or concerns, please do not hesitate to contact us! 


Mailing Address

Patricia Green

7881 Beechcraft Ave.

Suite B

Gaithersburg, MD 20879