General
What payment methods do you accept?
We accept American Express, Visa, MasterCard and Discover. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
All orders are charged at the time of purchase, including pre-order items.
Do you offer promo codes?
- Only one promotional code may be used per order
- Select items may be excluded from promotions
- Promotional codes cannot be applied after purchase
Can I change or cancel my order?
Unfortunately, once an order has been placed, we're unable to change or cancel the order.
How do I get in touch with you?
Email: cs@patriciagreen.com
Response Time: Within 24–48 hours, Monday–Friday EST
Shipping & Returns
When will my order ship?
- Orders are processed Monday through Friday and typically ship within 1 business day.
- Orders placed after Friday afternoon or over the weekend will be processed the following business day.
- Once an order is placed, it cannot be modified.
What is your shipping policy?
U.S. Shipping
- Standard shipping (5–7 business days): $9
- Orders are shipped via USPS
International Shipping
- Delivery may take up to 30 business days (usually less)
- Duties, taxes, and customs fees are the responsibility of the customer
- Orders may require additional verification prior to shipment
Where do you ship?
We ship to most U.S. and international addresses.
We are unable to ship to APO/FPO or PO Box addresses.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided items are unworn and returned in their original condition and packaging.
International Returns
Customers are responsible for return shipping, duties, and taxes.
Any duties incurred upon return will be deducted from the refund.
How do I return or exchange an item?
To begin a return or exchange (U.S. orders only), please visit: patricia-green-collection.loopreturns.com
A $9 return label fee will be applied to refunds.
Please allow 10–14 business days for processing once your return is received.
RETURN GUIDELINES
To ensure a smooth return process, we kindly ask that:
- Items are unworn and in original condition
- Original packaging is included
- Shoe boxes are not used as shipping boxes
Final sale items are not eligible for return or exchange.
Returns that do not meet these standards may be returned to the sender.
I received a damaged or incorrect item.
If your order arrives damaged or incorrect, please contact us within 5 business days of delivery.
Email cs@patriciagreen.com with a photo of the item and packaging. Our team will arrange a replacement or resolution promptly.