Online orders are processed Monday through Friday, 1 business day of order placement, unless indicated in the product description. Orders placed between 3 p.m. PST Friday through 11:59 p.m. PST Sunday will be processed the following Monday. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to expedite the order. If we attempt to contact you and do not receive a response after five business days, we reserve the right to cancel your order.
We accept American Express, Visa, MasterCard and Discover. Sales tax will be charged when applicable. International customers must use a valid international credit card. If the credit card cannot be verified as belonging to the person placing the order, the order will not be processed.
Sales tax will be charged when applicable. For the following states, sales tax will usually be charged: California
- Only one code may be used per order.
- Certain items (including all sale items) are excluded from special offers.
- Codes and discounts may not be applied after an order is processed.
Placing an order is easy. Simply follow these steps:
- Add an item to your shopping bag by clicking "add item" on the item's product detail page.
- When you have finished shopping, click the "my bag" button at the top of the page.
- You will be shown your basket for review.
- Click "proceed to check out."
- On the login page new customers should click the "create account."
- Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
- Complete the next 3 steps by entering all required information.
- On step 4, you will be presented with all your order information.
- Click the "confirm" button to submit the order.
- You will know that your order has gone through when you receive the "thank you" page with your order number.
- Please be advised that once an order is confirmed, you cannot make changes to the order online.
Cannot ship to APO/FPO or PO Box addresses.
All US orders are shipped via USPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays. Shipping to APO/FPO & P.O. Boxes is also available.
Domestic shipping costs and methods
|Standard Shipping (5-7 business days): Orders $50+
For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided through USPS, Where Available. Please use a valid physical street address, as we cannot ship to International PO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 30 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.
If you exchange an item, you will be responsible for shipping charges that apply to the reshipment of the item.
If you return an item, you will be responsible for all shipping fees to return.
Customs Duties and Other Fees
Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.
If you have any questions or concerns, feel free to contact us via email. We respond to all inquiries Mon-Fri 9am - 5pm within 48 business hours.
- Email: email@example.com