Patricia Green® Shoes FAQs

Returns & Exchanges

What is your return policy?
We accept returns and exchanges within 14 days of delivery, provided items are unworn and in original condition.

To begin a return, please visit: patricia-green-collection.loopreturns.com (U.S. orders only)

A $9 return label fee will be applied and deducted from your refund.

Please allow 10–14 business days for processing once your return is received.

Exchanges

Do you offer exchanges?
Yes. We are pleased to offer complimentary exchanges on domestic orders (one exchange per order).

To initiate an exchange, please visit: patricia-green-collection.loopreturns.com

Replacement items typically ship within 10–14 business days.

Promotions

Can I apply a promotional code after placing an order?
Promotional codes must be applied at checkout and cannot be added retroactively.

Are any items excluded from promotions?
Select styles and limited-edition items may be excluded from promotional offers.

Sizing & Fit

How do Patricia Green shoes fit?
Our footwear is designed in a standard medium width.

Each product page includes specific fit guidance to help you select the ideal size.

Orders & Payment

When will I be charged for my order?
All orders are charged at the time of purchase, including pre-order items.

Past Styles

Can I find a style I purchased previously?
We would be delighted to assist.

Please email our team at cs@patriciagreen.com with a photo or style name, and we will do our best to locate or recommend a similar design.

First-Time Offers

Do you offer a first-time purchase incentive?
Yes. Guests who join our mailing list receive a one-time welcome offer.

Customer Care

How can I contact your team?
For assistance, please email us at cs@patriciagreen.com. 

Our team responds within 24–48 hours, Monday through Friday.

Craftsmanship

Each Patricia Green design is handcrafted in Spain or Brazil by skilled artisans using carefully selected materials, ensuring exceptional quality and enduring wear.